Paul McCartney Got Back 2023

Tour FAQ

Official tour page

KEY THINGS TO NOTE

Find all tour information at frontiertouring.com/paulmccartney

Ticketek and Ticketmaster are the only authorised ticketing agencies for Paul McCartney Got Back 2023 Australian Tour. To purchase accessible tickets, please contact the authorised ticketing agency. You can find your specific tour date's ticketing agency at frontiertouring.com/paulmccartney


AGE RESTRICTIONS

All shows on Paul McCartney Got Back 2023 Australian Tour are Licensed All Ages events.

Paul McCartney Got Back 2023 Australian shows are licensed, loud music events, staged over a long time and we do not recommend attendance by children aged 5 years and under. 

Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket. No concession tickets will be available for children, they must have a ticket.

WHEN DO TICKETS GO ON SALE?

Telstra Plus Presale
Thursday 3 August, running for 48 hours or until presale allocation exhausted. Beginning from the below staggered times:

Sydney - 10am local time
Brisbane - 12pm local time
Adelaide - 1:30pm local time
Newcastle - 3pm local time
Gold Coast - 3pm local time
Melbourne - 4pm local time

The Telstra Plus presale will be available to all Telstra Plus customers, through logging in with their Telstra Plus account at plus.telstra.com.au/tickets.


Frontier Members Presale
Wednesday 9 August, running for 24 hours or until presale allocation exhausted. Beginning from the below staggered times:

Sydney - 11am local time
Brisbane - 1pm local time
Adelaide - 2:30pm local time
Newcastle - 3pm local time
Gold Coast - 4pm local time
Melbourne - 4pm local time

You can access the Frontier Members presale by signing up as a Frontier Member here. Make sure to make note of your Frontier Member unique presale code. Frontier Member presale tickets will become available to purchase after entering your presale code where prompted on your tour date's official ticketing agency page.


paulmccartney.com Presale
Wednesday 9 August, running for 24 hours or until presale allocation exhausted. Beginning from the below staggered times:

Sydney - 11am local time
Brisbane - 1pm local time
Adelaide - 2:30pm local time
Newcastle - 3pm local time
Gold Coast - 4pm local time
Melbourne - 4pm local time

The paulmccartney.com presale will be available to those signed up to the official paulmccartney.com mailing list. Presale access details will be sent directly to you by the artist.


On Sale
Friday 11 August, from the below staggered times:

Sydney - 10am local time
Newcastle - 11am local time
Brisbane - 12pm local time
Melbourne - 1pm local time
Adelaide - 1.30pm local time
Gold Coast - 3pm local time

General public tickets will be available via your tour date's official ticketing agency. Only purchase tickets via the authorised ticketing agency, Ticketek or Ticketmaster. 

The ticketing agencies listed at frontiertouring.com/paulmccartney are the only authorised sellers of Paul McCartney Got Back 2023 Australian tickets.


WHERE DO I BUY TICKETS?

The only authorised ticket sellers for Paul McCartney Got Back 2023 Australian Tour are:

  • Adelaide, SA - Adelaide Entertainment Centre - Ticketek
  • Melbourne, VIC - Marvel Stadium - Ticketmaster
  • Newcastle, NSW - McDonald Jones Stadium - Ticketmaster
  • Sydney, NSW - Allianz Stadium - Ticketek
  • Brisbane, QLD - Suncorp Stadium - Ticketek
  • Gold Coast, QLD - Heritage Bank Stadium - Ticketek

Entry can only be guaranteed to shows if tickets are purchased directly through the authorised ticketing agencies above.


HOW MANY TICKETS CAN I BUY?

A limited number of tickets can be purchased per customer:

Presale: 6 tickets per customer, per show

On sale: 6 tickets per customer, per show

Customers who exceed the published ticket limits may have any or all of their orders and tickets cancelled without notice.

PLEASE NOTE that any and all transactions that are detected as bot purchases, patrons creating duplicate accounts in order to purchase more than the ticket limit or any action that indicates a suspicious purchase in excess of the ticket limit may be cancelled.


FRONTIER MEMBER PRESALE TIPS

Ahead of the Frontier Member presale:

  • Get your unique Frontier presale code at frontiertouring.com/paulmccartney and write it down! Do not share your presale code
  • If you are an existing Frontier Member we have also emailed your presale information
  • We will send a further email to new sign ups on the morning of the Frontier presale
  • Click the link for the show you want to buy for and then bookmark the relevant ticketing agency page. Make sure you have created an account with them if you haven't got one already
  • Log in and select “Keep me signed in” on the device you’re going to use at presale

When the Frontier Member presale begins:

  • Head directly to the ticketing agency page you bookmarked and join the queue to buy tickets (do not head to frontiertouring.com!). You can also click on the link off your EDM from Frontier
  • Only use one browser or device – don’t open multiple pages
  • Do not refresh the queue page, you will be let through when a spot becomes available
  • Keep an eye on the website timer, you get a set time to finish a purchase


CAN I SELECT MY SEATS?

Ticket purchasers can select the ticket type in the stadium you wish to sit in. It will then take you to the best available seats determined by the number of tickets you are purchasing. We recommend purchasing the first seats allocated to avoid disappointment.

ARE ALL TICKETS SEATED? CAN I PURCHASE GENERAL ADMISSION?

All tickets available for Paul McCartney Got Back 2023 Australian Tour are reserved seating. Please refer to the relevant date you are purchasing for at frontiertouring.com/paulmccartney for all ticket types and prices.


HOW MUCH ARE TICKETS?

There are a range of reserved seating ticket types available. Please refer to the relevant date you are purchasing for at frontiertouring.com/paulmccartney for all ticket types and prices.
(Additional transaction fees and credit/debit card processing fees may apply)

HOW WILL I RECEIVE MY TICKETS?

Mobile Tickets will be issued and can only be accessed via either your Ticketek or Ticketmaster's account, or via their iOS or Android apps. No physical tickets will be available. Install the ticketing agency app to access tickets. You can find your relevant ticketing agency's iOS and Android apps below:

iOS:

Ticketek
Ticketmaster

Android:

Ticketek
Ticketmaster

We recommend you download and install the app before purchasing your ticket(s) but it can still be done after purchase. You will be able to view your ticket purchase with show date, venue and seat allocation in your account or in the app, but your barcode will be blocked. The ticket barcode will activate just prior to the show date.


CAN I BUY TICKETS AS A GIFT?

Yes! If you want to buy tickets as gifts, you'll just need to ensure you transfer the tickets from your Ticketek or Ticketmaster account to your friend's Ticketek or Ticketmaster account prior to the show date. This can be done via the share ticket feature in the Ticketek and Ticketmaster apps.

WHEN WILL I RECEIVE MY TICKETS?

Remember, we are operating a mobile and digital app ticketing system. Therefore, no physical tickets will be posted or emailed in advance. Your ticketing agency account or the app will contain your ticket.

You will be able to view your ticket purchase with show date, venue and seat allocation in your account or the app, but your barcode will be blocked. The barcode will activate just prior to the show date.

I CAN’T FIND MY CONFIRMATION EMAIL

Firstly, check your email junk or spam folder. If your confirmation is not in your junk or spam folder, please contact your relevant ticketing agency's customer service:


CAN I REFUND OR EXCHANGE MY TICKETS?

If you change your mind, you are not entitled to a refund or exchange on purchased tickets.

I CAN'T GO ANYMORE AND NEED TO SELL MY TICKET. WHAT SHOULD I DO?

The reselling of any Paul McCartney Got Back 2023 Australian Tour tickets is strictly forbidden other than through the official resale platform of your original point of purchase platform. Find your relevant ticketing agency's official resale platform below:

Except where expressly permitted under relevant State or Federal trading laws, any Event ticket offered for resale elsewhere, either online or offline (including via Unauthorised Resellers or via social media websites) may result in all of your orders and tickets cancelled without notice to you and your ticket price refunded.  The original purchaser and their party may be refused admission and any orders and tickets they hold will also be cancelled without notice to them and their ticket price refunded. 

Note this does not limit your ability to resell your Paul McCartney Got Back 2023 Australian Tour ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time to time.  


I HAVE A QUESTION ABOUT MY TICKETS OR PURCHASE, WHO SHOULD I CONTACT?

For Ticketek, direct all ticket or purchase enquiries to:

For Ticketmaster, direct all ticket or purchase enquiries to:

  • Ticketmaster FAQ here
  • Submit a request here


HOW PURCHASED TICKETS WILL DISPLAY ON THE TICKETING AGENCY'S APP

The barcode will activate just prior to the show date.


WHAT IS TICKETEK ULTIMATE?

A limited number of tickets will be available through Ticketek's Ultimate Tickets platform. Read about Ultimate Tickets here.


WHAT IS TICKETMASTER IN DEMAND?

A limited number of tickets will be available through Ticketmaster's In Demand Tickets platform. Read about In Demand Tickets here.


TICKET ISSUES AT THE VENUE

If your phone is lost or stolen and you cannot access your Ticketek or Ticketmaster tickets another way, please head to the box office of your venue. Ensure you bring valid photo ID for the venue staff to assist you.


DO NOT PURCHASE TICKETS FROM ANYWHERE OTHER THAN THE OFFICIAL TICKETING AGENCY

Please read the Live Performance Australia Safe Tix Guide. Frontier does not allocate any tickets for Events to unauthorised resellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; The Ticket Merchant; Worldticketshop; and Tixel (Unauthorised Resellers)) or via websites such as eBay, Gumtree and social media Buy Swap Sell pages. To make sure you pay the correct ticket price and receive valid tickets, you must purchase via the Authorised Ticketing Agents, as listed on our website.    

Frontier and the official Ticketing Agency are not responsible for unauthorised ticket disputes and are unable to assist you if you purchase outside the official Ticketing Agency. 

PURCHASING ACCESSIBLE TICKETS

If you have accessible booking requirements, including wheelchair and/or companion card requirements, please contact your show's authorised ticketing agency directly by submitting a request through the below:


ACCESSIBILITY TICKET INFORMATION

Find you relevant venue's accessibility ticketing, venue access and parking/drop-off point information below:


ACCESSIBILITY/DISABILITY VENUE CONTACTS

Find you relevant venue's accessibility/disability venue contact information below:


WHERE ARE MY SEATS?

Seats are allocated at the time of purchase. Your seat number will be displayed on your ticket and ticket confirmation.

Interactive seating maps detailing ticket type locations will be available via the ticketing agency ahead of the presales and on sale. See below for your city's official ticketing agency page


VENUE LOCATIONS
  • Adelaide, SA - Adelaide Entertainment Centre: 98 Port Road, Hindmarsh, SA 5007
  • Melbourne, VIC - Marvel Stadium: 740 Bourke Street, Docklands, VIC 3008
  • Newcastle, NSW - McDonald Jones Stadium: 294 Turton Road, Broadmeadow, NSW 2292
  • Sydney, NSW - Allianz Stadium: Driver Avenue, Moore Park, NSW 2021
  • Brisbane, QLD - Suncorp Stadium: 40 Castlemaine Street, Milton, QLD 4064
  • Gold Coast, QLD - Heritage Bank Stadium: Nerang Broadbeach Road, Carrara, QLD 4211


WHAT CAN I BRING INTO THE VENUE?

Frontier Touring publish Terms of Sale for each tour, which include a list of Prohibited Items for all shows. In addition, each venue has differing conditions of entry, so please check the relevant Conditions of Entry for your venue on the venue's website:


FOOD & DRINK

Food and beverages are available to purchase at both venues. Free water is available around the venues. Select your relevant venue below for further information:


FIRST AID

Adelaide, SA - Adelaide Entertainment Centre

  • First aid rooms are available adjacent to Doors 1 and 12 on the Foyer Level of the Arena

Melbourne, VIC - Marvel Stadium

  • St John Ambulance staff are on-site at Marvel Stadium for all events. First Aid rooms are available on all levels at Level 1 Aisle 40, Level 2 Aisle 40 and Level 3 Aisles 17 and 41

Gold Coast, QLD - Heritage Bank Stadium

  • A First Aid Office is available next to the Event Office, opposite Gate 3


VENUE ENTRY

To gain access to the concert, you are required to bring your fully charged mobile phone or smartphone. You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation.

Accepted forms of photo ID include: 

  • Driver Licence or Learner Permit (from any country) including Digital Driver Licences
  • Passport (from any country)
  • KEYPASS Photo ID Card or Keypass in Digital iD
  • Any other recognised Proof/Evidence of Age/Identity or Photo Card

All Acceptable ID must be written in English or if not written in English then accompanied by an official English translation. For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence.

GETTING TO THE VENUE

All venues are accessible via public transport and have parking available. There are also specific drop off and pick up points if you are electing this option. Please click the links below for further information on parking, public transport and drop off/pick up points:


ARRIVAL AND SHOW TIMES

Always check ticketing agent and venue websites for door opening times closer to the show dates and allow yourself plenty of time to get in before the start of the show.

Set times will be posted closer to the event dates on both frontiertouring.com/paulmccartney and the show's relevant Facebook Event. Stay up to date with your show below:


PHOTOGRAPHY AND VIDEOGRAPHY

Taking photos/videos on small hand-held cameras and smartphones is permitted, but no professional cameras with detachable lenses will be allowed into the venues. Professional cameras (deemed as cameras with removable lenses), video and recording equipment are strictly forbidden.


MERCHANDISE

Merchandise will be available to purchase at each venue at various merchandise stands inside and outside the venue.

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