Taylor Swift | The Eras Tour FAQ Australia 2024

Key things to note

Find all tour information at frontiertouring.com/taylorswift 

Ticketek is the only authorised ticketing agency for Taylor Swift | The Eras Tour presented by Crown in Australia. Purchased tickets are only accessible through the ticketing agency’s iOS or Android app. 

Age restrictions

All shows on the Taylor Swift | The Eras Tour presented by Crown are All Ages events.  

This is a licensed, loud music event, staged over a long time and we do not recommend attendance by children aged 5 years and under.  

Children 14 and under must be accompanied by a parent or legal guardian at all times and have purchased a valid ticket. No concession tickets will be available for children, they must have a ticket.  

All persons entering the venue must have a valid event ticket. 

Arrival and show times

For all Taylor Swift | The Eras Tour shows, set times are as follows: 

Gates open: 4:30pm AEDT 

Show starts: 6:20pm AEDT 

Please note set times are a guide and subject to change at any time. 

There is no need to arrive to the venue before gates open, all tickets are allocated seating. 

Pass outs will not be issued for Accor Stadium shows. 

Shows at Melbourne Cricket Ground (MCG) will allow patrons to scan out and back in with their ticket barcode. Please note, all patrons will need to rejoin the queue and will be subject to security and bag checks on re-entry. 

Box Offices at Melbourne Cricket Ground will open from 12pm on show day, and from 10am to 6pm on the Wednesday and Thursday before the shows. These are located at Gate 3 and Gate 6.  

Box Offices at Accor Stadium will open from 12pm on show days, and from 10am to 6pm on the on the Wednesday and Thursday before the shows. These are located at Gates A/B and Gates J/K.  

What happens if it is raining? Will the show go ahead?

The show will play rain or shine. The only exception would be severe weather which could impact the safety of artists and patrons. Please follow venue screens and staff instructions in these circumstances.

Photography and videography

Taking photos/videos on small hand-held cameras and smartphones is permitted, but no professional cameras with detachable lenses will be allowed into the venues. Professional cameras (deemed as cameras with removable lenses, telephoto lens, any lens over 5cm, etc.), video, and recording equipment are strictly forbidden. 

• No professional or commercial cameras/photography equipment, video cameras, GoPros, audio recording devices, or tripods; no video or audio recording will be allowed (except personal cell phones). 
• No selfie sticks
• No drones 
• No lights or battery packs 
• No two-way radios or walkie talkies 
• No laptop computers, tablets, or digital readers 
• Be aware that the flying of any drones or other unmanned aerial vehicles (UAVs) in, over or around Melbourne Cricket Ground and/or Accor Stadium may lead to the confiscation of said UAV and/or subject the pilot to penalty or arrest. We reserve the right to enforce violations to the full extent of the law. 

Considerations for others at the show

Dancing and singing are considered to be normal and reasonable behaviour at the concerts, subject always to the following: 

• No standing on seats  
• No standing in aisles 
• No jumping from seats 
• No sitting on the shoulders of other patrons 
• No crowd surfing 
• No heavy moshing 
• No slam dancing 
• No offensive language 
• Be considerate of fellow patrons

Where can I buy Taylor Swift | The Eras Tour merchandise in Australia?

Official Taylor Swift | The Eras Tour merchandise will be available (while supplies last) to purchase at each venue at various merchandise stands inside and outside the venue. All merchandise will be sold while supplies last, on a first come, first served basis. 

Melbourne Cricket Ground:

UPDATE FOR PATRONS ATTENDING TAYLOR SWIFT | THE ERAS TOUR - FEBRUARY 18

• Only EXTERNAL merchandise outlets will be open for Taylor Swift | The Eras Tour on Sunday February 18. No internal merchandise outlets will be open. 
  • The locations for these merchandise outlets outside of the MCG can be found below:
    • City End outlet (in Yarra Park parallel to Jolimont Street, East Melbourne in between the William Barak Bridge and the Dennis Lillee Statue at the Gate 1 side of the ground).
    • Richmond End outlet (in Yarra Park parallel to Brunton Avenue in between the MCG and Punt Road Oval at the Gate 5 side of the ground)
  • External merchandise stands will be open from 12noon AEDT.
• Important information: 
  • All merchandise stands externally at the MCG will operate as cashless transactions only. 
  • If you purchase merchandise outside the venue prior to entry, you will be allowed to bring it in with you.
  • All merchandise will be sold while supplies last, on a first come, first served basis.

Accor Stadium:

• Merchandise presale is available Wednesday 21 February 2024 – Thursday 22 February 2024 from 10am - 6pm AEDT at the corner of Olympic Boulevard and Dawn Fraser Avenue. Please see map of locations HERE.
• On show days external merchandise stands will be open from 12noon AEDT until after the conclusion of the concert.  
• There will be further stands available at the venue inside on show day, after gates open.  

If you purchase merchandise outside the venues prior to entry, you will be allowed to bring it in with you. All merchandise will be sold while supplies last, on a first come, first served basis. 

CROWN MERCHANDISE POP UP

Crown will host the first official Australian merchandise pop up on Tuesday 13 February 2024 from 9am - 6pm AEDT at Crown Melbourne.  

As demand is expected to be high, fans will be required to reserve a spot for this special pop up. Reservation bookings will begin on Wednesday 7 February 2024 12noon AEDT via axs.com/au (until allocations are exhausted; please note, reservations will be issued on at first come, first served basis). 

Everyone attending the Crown merchandise pop up will need to have a reservation for a specific time slot, available for up to two people per booking. Reservations are free but non-transferrable and will be available in half-hour increments.  

Successful reservations will be required to use the AXS app for entry. Download at the Apple App Store or on Google Play. 

Merchandise is available while supplies last – some items may sell out.

How and when will I receive my tickets?

Ticket suppression lifts Monday 12 February. You will be able to view your ticket(s) with show date, venue and seat allocation in the app once purchased. Barcode(s) will unlock at least 48 hours prior to your show date. Once unlocked, you will be able to share tickets with the members of your group for entry. 

Tickets can only be accessed via Ticketek’s iOS or Android apps. Install the Ticketek App to access tickets (see how to download HERE). No physical tickets will be posted or emailed; the Ticketek App will contain your ticket. 

Accessing tickets before arrival

There are several things you should do BEFORE arriving at the stadium, to guarantee a smooth entry for you and your party. 

• Access your tickets: Download the Ticketek app now to view your ticket(s). Click HERE for more information on how to access, manage and share your ticket(s) ahead of the show. 
• Add To Wallet: Add your event ticket(s) to your Apple or Google Wallet. 
• Share: Share any additional ticket(s) to the other members of your party. Click HERE for ticket sharing FAQs. 
• Charge & Brightness: Ensure your phone is fully charged, with your screen brightness up and tickets open and ready to scan before arriving at your ticketed entry gate on the night.  

How do I share my tickets to others in my group?

You can transfer the tickets from your Ticketek account to your recipient prior to the show date. This can be done via the share ticket feature in the Ticketek app. You can find out more about sharing tickets HERE.

How do purchased tickets display on the Ticketek app?

The barcode will activate just prior to the show date.

Ticket issues at the venue

If your phone is lost or stolen or you cannot access your Ticketek tickets on show day, please head to the Box Office of your venue. You must have valid photo ID which matches the name of the Ticketek account for the Box Office staff to be able to assist you.

I can’t find my confirmation email or ticket in my account

Firstly, check your email junk or spam folder. If your confirmation is not in your junk or spam folder, please contact Ticketek customer service.

Can I refund or exchange my tickets?

If you change your mind, you are not entitled to a refund or exchange on purchased tickets.

I can't go anymore and need to sell my ticket. What should I do?

The reselling of any Taylor Swift | The Eras Tour ticket is strictly forbidden other than through Ticketek's official resale platform. Ticketek Australia’s resale platform is accessible HERE.  

VIP Packages and Hotel + Ticket Packages were only able to be sold up until Friday 15 December 2023 5pm AEDT. After this deadline, VIP Packages and Hotel + Ticket Packages resale closed due to the administration required for the distribution. 

Except where expressly permitted under relevant State or Federal trading laws, any Taylor Swift | The Eras Tour ticket offered for resale elsewhere, either on or offline (including via Unauthorised Resellers or via social media sites), may result in all your orders and tickets cancelled without notice to you and your ticket price refunded. The original purchaser and their party may be refused admission and any other orders and tickets they hold will also be cancelled without notice to them and their ticket price refunded. 

Note this does not limit your ability to resell your Taylor Swift | The Eras Tour ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time to time. 

I have a question about my tickets or purchase, who should I contact?

Direct all ticket or purchase enquires to Ticketek:

• Ticketek FAQ here 
• Submit a request here 

What does partially-obstructed side view mean?

These tickets are sold as partially-obstructed view as you may not be able to see the entirety of the stage from your seat. You will be required to acknowledge this prior to proceeding with the purchase of tickets in these sections. In some instances, side screens will be visible from these seats to help enhance the view. 

Partially-obstructed view seat sections can be seen on the relevant venue maps.  

Melbourne: frntr.co/Taylor24MelMap 

Sydney: frntr.co/Taylor24SydMap 

What does restricted view mean?

These tickets are sold as restricted-view as you will not be able to see the entirety of the stage from your seats. You will be required to acknowledge this prior to proceeding with the purchase of tickets in these sections. In some instances, side screens will be visible from these seats to help enhance the view.

General

If you have questions or concerns regarding the delivery, collection, or contents, of your VIP Package inclusions, please email vip@tstheerastourvip.com  

If your questions relate to your concert entry ticket, please contact Ticketek directly. 

VIP Package merchandise delivery

VIP merchandise for Australian and New Zealand customer started shipping in January 2024. You will have received direct communications from Ticketek, and Australia Post, regarding your merchandise delivery. If you have not received any communications, or have any questions, please email the VIP team directly at vip@tstheerastourvip.com  

Please note, merchandise will not be shipped outside of Australia and New Zealand. If you live outside of Australia and New Zealand, the VIP team will contact you closer to your show date with details of how you will receive your VIP merchandise. 

The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product. 

Can I list my VIP Package and its inclusions or my Hotel + Ticket Package for resale?

VIP Packages and Hotel + Ticket Packages were only able to be sold up until Friday 15 December 2023 5pm AEDT. After this deadline, VIP Packages and Hotel + Ticket Packages resale closed due to the administration required for the distribution.

VIP Package Additional Terms & Conditions**

• All sales are final.  
• There are no refunds or exchanges.  
• All packages and package contents are non-transferable.  
• The artist, promoter, ticketing company and venue reserve the right to cancel any order for any reason. 
• VIP merchandise will be shipped directly to each package purchaser; some exceptions may apply.  
• VIP merchandise is not required for venue entry.  
• Delivery of VIP merchandise can occur within a reasonable time after event date. Please make sure to consider this before you decide to purchase a package.  
• Information provided at the time of purchase (name, address, e-mail, etc.) is the same information that will be utilized for shipping and individual contact requirements where applicable.  
• VIP merchandise will not be shipped outside of Australia and New Zealand.  
• The artist, tour, promoter, ticketing company, venue or any other affiliated parties are not responsible for outdated or inaccurate information provided by the consumer at the time of initial purchase, including where that information may result in undelivered product. 

** All sales are made subject to our standard ticketing terms and conditions of sale, and any applicable laws. In the event of any conflict or inconsistency between the above VIP Package Additional Terms & Conditions and the standard ticketing terms and conditions of sale, the standard ticketing terms and conditions shall take priority to the furthest extent permitted by law. 

If you have questions or concerns regarding the delivery, collection, or contents, of your VIP Package inclusions, please email vip@tstheerastourvip.com 

Do not purchase tickets from anywhere other than the official ticketing agency

Please read the Live Performance Australia Safe Tix Guide.  

We have not allocated any tickets for the Taylor Swift | The Eras Tour to unauthorised resellers (which include but are not limited to Viagogo; Stubhub; Ticketfinders; The Ticket Merchant; Worldticketshop; and Tixel).  

We cannot guarantee any ticket purchased through unauthorised resellers or via websites such as eBay, Gumtree and social media Buy Swap Sell pages. To make sure you pay the correct ticket price and receive valid tickets, you must purchase via Ticketek Australia.  

Frontier and Ticketek are not responsible for unauthorised ticket disputes and are unable to assist you if you purchase outside the official ticketing agency (Ticketek Australia). 

What is unethical secondary ticketing and ticket resale?

Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via unapproved methods and websites, thus denying real fans the chance to buy at face value. 

This includes ticket touts and unauthorised resellers who use multiple payment cards, false identities and sophisticated computer programmes (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices. 

How do I safely sell my tickets?

The reselling of any Taylor Swift | The Eras Tour ticket is strictly forbidden other than through Ticketek's official resale platform (called Ticketek Marketplace). Ticketek Marketplace is accessible HERE.  

Ticketek Marketplace opened for the listing and resale of tickets at 10am AEDT on Friday 24 November 2023 and is available up until12pm AEDT on the show date for all tickets except VIP Packages and Hotel + Ticket Packages. 

VIP Packages and Hotel + Ticket Packages were only able to be sold up until Friday 15 December 2023 5pm AEDT. After this deadline, VIP Packages and Hotel + Ticket Packages resale closed due to the administration required for the distribution. 

Except where expressly permitted under relevant State or Federal trading laws, any Taylor Swift | The Eras Tour ticket offered for resale elsewhere, either on or offline (including via Unauthorised Resellers or via social media sites), may result in all your orders and tickets cancelled without notice to you and your ticket price refunded. The original purchaser and their party may be refused admission and any other orders and tickets they hold will also be cancelled without notice to them and their ticket price refunded. 

Note this does not limit your ability to resell your Taylor Swift | The Eras Tour ticket for no more than 10% above the original cost to the extent such resale is expressly permitted under relevant State or Federal trading laws applicable from time to time. 

What else are you doing to combat the secondary market?

Your mobile phone number is linked to your ticket order. Your tickets are linked to both your Ticketek account AND your mobile phone number. This means your ticket and the individual information you gave when you purchased your ticket are linked. If a ticket is resold in any method other than via Ticketek's official resale platform, then the mobile phone number will not be linked to the ticket(s) and you will be refused entry to the venue.

What do I do if I get to the venue and believe I have purchased a fraudulent ticket?

If you have purchased tickets from anywhere other than the authorised ticketing agency, Ticketek, or their resale platform, Ticketek Marketplace, you risk not being granted entry to the venue. If you have any issues with your ticket on show day, please head directly to the venue Box Office. Please note, Box Office staff cannot assist those who may have obtained tickets through channels other than Ticketek or Ticketek Marketplace. You must have valid photo ID which matches the name of the Ticketek account for the Box Office staff to be able to assist you. 

Melbourne Cricket Ground’s Box Office can be found at Gate 3 on the Northern side of the ground and at Gate 6 on the Shane Warne Stand side. 

Accor Stadium’s Box Office can be found at Gates A/B and Gates J/K.   

Please note Frontier and Ticketek are not responsible for unauthorised ticket disputes and are unable to assist you if you have purchased tickets outside the official ticketing agency (Ticketek Australia). 

Ticketek Marketplace timings

Ticketek Marketplace opened for the listing and resale of tickets at 10am AEDT on Friday 24 November 2023. Ticketek Marketplace is the only authorised reselling platform for tickets for Taylor Swift | The Eras Tour in Australia. Note tickets are strictly capped at face value + 10%.  

Please note, Ticketek Marketplace is not offering a new release of tickets for the Taylor Swift | The Eras Tour Australian shows, it is purely a platform where patrons who currently hold valid tickets will be able to safely sell tickets. Ticket holders can list their standard tickets at any time from Friday 24 November 2023 10am AEDT until 12pm AEDT on the show date.  

Standard ticket limits of 4 tickets per customer, per show apply.  

Hotel + Ticket Packages and VIP Packages were only able to be listed until Friday 15 December 2023 5pm AEDT.  For more details refer to the VIP Package and Hotel + Ticket Package resale FAQ below. 

Can I list my VIP Package and its inclusions or my Hotel + Ticket Package for resale?

VIP Packages and Hotel + Ticket Packages were only able to be sold up until Friday 15 December 2023 5pm AEDT. After this deadline, VIP Packages and Hotel + Ticket Packages resale closed due to the administration required for the distribution.

I’d like to list my Accessible Tickets for resale. Is that possible?

If you are no longer able to attend Taylor Swift | The Eras Tour, and have purchased accessible tickets, unfortunately you will not be able to list those tickets for resale on Ticketek Marketplace.  

Instead, you will be entitled to a refund of your purchased ticket(s) directly from Ticketek, and Ticketek will then allocate your accessible tickets to other patrons with accessible needs. Please submit the Taylor Swift Accessible Ticket Refund Request Form and Ticketek Customer Solutions will be in touch to process your refund. Please note, refund requests will close 72 hours prior to your show date. 

Purchasing Accessible Tickets

Accessibility options, including wheelchair and/or companion card requirements, were available for all price categories at each Taylor Swift | The Eras concert via Ticketek’s accessibility request form. 

For VIP Packages companion cards will be honoured, however the VIP merchandise inclusions will not be available to the companion card holder. 

Ticketek is the contracted ticketing agency for both the MCG and Accor Stadium. As the promoter we have no control over their appointment, the technology used for accessible seating or their corresponding customer service processes. 

Further Venue Accessibility Information

How to prepare for attending Taylor Swift | The Eras Tour 

• Tickets will be available a few days before the show on the Ticketek App. Save these to your device ahead of time. 
• Check your ticket for the Gate Number – follow the signs at the venue to ensure you are entering closest to your seat. 
• We expect there will be a lot of excited people gathered near the venue. Please make your way as calmly and directly as possible to the venue entrance. 
• There will be loud music and bright lights at these events. Please note you are allowed to bring noise cancelling headphones and earplugs into the venue to assist with the increase in the sound.   
• There are sensory friendly spaces at both venues, please ask venue staff if you require access or need any further information. 
• Sunflower lanyards are recognised at both venues and venue staff are available to assist you. 
• Fidget and small sensory objects can be brought into the venue. 
• Security checks will be conducted prior to entry and may include bag checks and wanding. 
• Venue staff are available throughout the stadiums if you need any help or further information. 
• For a full list of what you can and cannot bring into the venues, please see the “Venues and Transport” section of this FAQ. 

MELBOURNE CRICKET GROUND ACCESSIBILITY INFORMATION 

Please see HERE for further venue specific information for all Taylor Swift | The Eras Tour shows in Melbourne. 

ACCOR STADIUM ACCESSIBILITY INFORMATION 

Please see HERE for further venue specific information for all Taylor Swift | The Eras Tour shows in Sydney.

Venue locations

• Melbourne Cricket Ground (MGC) - Brunton Ave, Richmond VIC 3002
• Accor Stadium - Edwin Flack Ave, Sydney Olympic Park NSW 2127

Where are my seats?

Seats are allocated at the time of purchase. Your seat number will be displayed on your ticket and ticket confirmation. This is a fully reserved concert and you are only permitted to sit in your allocated seat. 

If you would like to view your stadium's seating map, you can do so for Sydney's Accor Stadium HERE and Melbourne's MCG HERE. 

What can I bring into the venue? What items are prohibited?

Please check the full prohibited item list below, as well as the Taylor Swift | The Eras Tour Terms of Sale for what you can and cannot bring into the venue. 

Please note, bags do not need to be clear. All bags must be no larger than A4 size (30cm wide x 35cm high x 20cm deep) and must contain a maximum of 2 compartments. Each person can only bring one bag. To clarify, this excludes any merchandise purchased from any merchandise stands outside the venue.  

Prohibited Items 

Personal items and clothing 

• No material or article of clothing, etc., capable of fully or partially obscuring the face, with the exception of medical masks and or religious garments/wear, are allowed on the premises 
• No clothing, costume, or personal effects that may impede the view of those around or behind you 
• No handcuffs or other restraint items. 
• No animals (except for certified disability service animals) 
• No chains, chain wallets, studded jewellery or spurs 
• No bicycles, scooters, skateboards, skates, segways, or other unauthorised means of transportation 
• No coolers, thermoses, metal or glass drink bottles, canned beverages, or ice chests/eskies 
• No umbrellas 
• No strollers/prams 
• No noise-making devices such as air horns, radios, bullhorns, thunder sticks, whistles, bells or musical instruments  
• No purses, briefcases, bags, luggage, larger than ‘A4’ size – 30cm wide x 35cm high x 20cm deep and maximum of 2 compartments. Each person can bring only one bag. Bags that are half full and folded over to reduce their size will not be accepted. To clarify, this excludes any merchandise purchased from any merchandise stands outside the venue.  
  • There are no requirements for personal bags to be clear 

Weapons | Dangerous materials & objects 

• No weapons of any kind (guns, ammo, knives of any size, tasers, etc). 
• No flammables or missile-like objects, fireworks, sparklers, road flares, emergency flares, explosives, or other incendiary devices. 
• No aerosol containers, including sunscreen, deodorant, pepper spray, mace, bug spray, or spray paint. 
• No balloons, frisbees, projectiles, lasers, laser pointers, sticks, poles, bats, clubs, etc. 
• No items that may be deemed a safety hazard or annoyance to participants or guests. 

Consumables 

• No outside alcoholic beverages 
• No outside food or beverages. You are permitted to bring in a sealed clear soft plastic water bottle no larger than 600Ml which you can then refill at water stations inside the venue.  No metal or hard plastic containers are allowed. No drink containers are permitted for floor ticket holders – cups will be provided.   
• No illegal substances 
• No glass or metal containers of any kind 

Signage | Advertising | Promotional materials 

• No distribution of unauthorised promotional or commercial material 
• No flyers, samples, giveaways, or promotional items 
• No flags, banners or poles 
• No signs larger than 11” x 17” (28cm x 45cm) 
• No political signage 

Electronics | Cameras | Recording devices 

• No professional or commercial cameras/photography equipment, video cameras, GoPros, audio recording devices, or tripods; no video or audio recording will be allowed (except personal cell phones). Taking photos/videos on small hand-held cameras and smartphones is permitted. Professional cameras (deemed as cameras with removable lenses, telephoto lens, any lens over 5cm, etc.), video, and recording equipment are strictly forbidden. 
• No selfie sticks 
• No drones. Be aware that the flying of any drones or other unmanned aerial vehicles (UAVs) in, over or around Melbourne Cricket Ground and/or Accor Stadium may lead to the confiscation of said UAV and/or subject the pilot to penalty or arrest. We reserve the right to enforce violations to the full extent of the law. 
• No flashlights, lights or battery packs. Please note, personal phone chargers smaller than the size of your phone will be permitted.
• No two-way radios or walkie talkies 
• No laptop computers, tablets, or digital readers 

Other  

• No confetti or shredded paper  
• No tables, tents or sun shelters  

Can I bring friendship bracelets into the venues?

Friendship bracelets are allowed to be brought into the venues but must be worn on patrons’ arms. Strictly no carabiner, d-rings, or other. Please note, they can be in your single allowed bag but cannot be in their own separate bag.

Can I store items at the stadium throughout the concert?

• There are no cloaking or storage facilities for this event at Accor Stadium or Melbourne Cricket Ground. 
• Leave bags larger than A4 size (30cm x 35cm) and other restricted / prohibited items at home.

Food & Drink

Food and beverages are available to purchase at both venues. Free water is available around the venues.  

MELBOURNE CRICKET GROUND 

There are multiple food and beverage outlet options available on all levels of the MCG, including food options for all dietary requirements. 

Find their options in the stadium directory on their website HERE. 

The MCG provides a number of water refill stations for patrons to refill plastic (no glass or metal) drink bottles. You are permitted to bring in a sealed clear soft plastic water bottle no larger than 600Ml which you can then refill at water stations inside the venue. No metal or hard plastic containers are allowed.   

No drink containers are permitted for floor ticket holders – cups will be provided. Water stations with cups will be available to patrons seated on the arena floor.  

ACCOR STADIUM 

There are a variety of food and beverage outlets throughout the Stadium including food options catering to dietary requirements including gluten free, halal and vegetarian. 

Liquor licensing 

• Accor Stadium is a licensed premises. Please assist by being a responsible consumer. 
• Serving limitations and other service restrictions will apply. 
• Fines apply for the supply of alcohol to minors or intoxicated persons. 

First Aid

Melbourne, VIC – Melbourne Cricket Ground 

The MCG will have a number of locations open during the concert dedicated to assisting with First Aid needs. 

First Aid resources will be based throughout the MCG and Yarra Park, First Aid rooms are located in the following locations. Please ask staff for specific opening hours as some may be closed during the concert.   

• Room 1 - Level B1 (behind seating section M13) 
• Room 2 - Level B1 (behind seating section M30) 
• Room 3 - Level B1 (behind seating section M45) 
• Room 4 - Level B1 (behind seating section M6) 
• Room 5 - Level 4 (behind seating section Q18) 
• Room 6 - Level 4 (behind seating section Q36) 
• Room 7 - Level 4 (behind seating section Q41) 
• Room 8 - Level 4 (behind seating section Q54) 

Sydney, NSW – Accor Stadium 

Medical crews will be present inside the Stadium to attend to any patrons requiring medical assistance. Please see Stadium staff for any assistance. 

Venue Entry

To gain access to the concert, you are required to bring your charged and working mobile phone or smartphone. Please ensure your screen brightness is up, and your tickets are open and ready to scan at your gate. 

You may be required to produce your email booking confirmation and a valid form of photo ID that matches the name on the confirmation. 

• Accepted forms of photo ID include:  
• Driver Licence or Learner Permit (from any country) including Digital Driver Licences 
• Passport (from any country) 
• KEYPASS Photo ID Card or Keypass in Digital ID 
• Any other recognised Proof/Evidence of Age/Identity or Photo Card 

All Acceptable ID must be written in English, or if not written in English then accompanied by an official English translation. For a foreign Driver Licence not written in English, an International Driver Permit issued in the foreign country of origin (and including a photo of the licence holder and translation) should be presented with the Foreign Driver Licence. 

MELBOURNE CRICKET GROUND 

• All ticketholders must enter the venue via the gate specified on their event ticket.  
• All patrons will be subject to a security check, including the inspection of bags, on entry.  
• Ticketholders who refuse to comply will the venue and event terms and conditions will not be permitted entry into the MCG.  
• By entering the MCG, ticketholders also agree for their likeness to be captured, via photography or videography, as part of the event.  

Arena Floor Tickets 

• Entry onto the arena floor is only possible via Gate 1.  
• Entry via other gates to the arena floor is not permitted.  
• Ticketholders must remain in the area listed on their event ticket. Patrons without arena floor seating will not be granted access.  
• All ticketholders with arena floor access will receive a wristband on entry which must be worn at all times at the event.  
• Drink bottles and canned beverages are not permitted onto the arena floor seating. Ticketholders must decant liquid from drink bottles or canned beverages into cups prior to gaining entry onto the arena floor. Water stations with cups will be available to patrons seated on the arena floor.  
• Follow signage for directions to amenities including toilets, food and beverage outlets.   

ACCOR STADIUM 

• All patrons must enter the venue via the gate specified on their ticket.  
• All patrons will be subject to a security check, including the inspection of bags/packages and metal detector wanding.  
• Patrons who refuse to comply will not be permitted entry into the venue. 

Note: By entering the venue, patrons also agree to be photographed and videoed. Pat down searches may be implemented by NSW Police if required. 

I have tickets for the arena floor. What do I need to know? 

Here are some helpful tips for patrons ticketed to the arena floor: 

Entry process 

• Entry to the arena floor is ONLY possible via the gate on your ticket.  
• Entry via other gates to the arena floor is NOT possible.
• Patrons ticketed to other areas in the stadium cannot enter the arena floor. 
• All arena patrons will receive a wristband on entry which must be worn at all times. 

Additional Conditions of Entry for arena floor 

• Please note, no drink bottles and canned beverages are permitted into the floor seating. Water stations with cups will be available to patrons seated on the arena floor. All liquid will need to be decanted to plastic cups before entering floor area. 

Amenities 

• Drinking water is available in several locations for guests ticketed to the arena floor. You are permitted to bring in a sealed clear soft plastic water bottle no larger than 600Ml which you can then refill at water stations inside the venue.  No metal or hard plastic containers are allowed.  No drink containers are permitted for floor ticket holders – cups will be provided.  
• There are toilets, bars and food outlets dedicated to patrons on the arena floor, located on ground level under the grandstands. 
• Toilets, soft drinks and water will be available to patrons ticketed to the arena floor. 
• Arena floor patrons will also have access to the stadium’s permanent toilet and food and beverage facilities, including bars and merchandise on the level 1 concourse. 

Getting to the venue

Both venues are accessible via public transport and have parking available (please note, Melbourne only has accessibility parking options). There are specific drop off and pick up points as outlined below.  

MELBOURNE CRICKET GROUND 

The Melbourne Cricket Club (MCC) manages both the Melbourne Cricket Ground (MCG) and its surrounding parklands, Yarra Park.  

There will be no activations or screens for the purposes of live concert broadcasts in the Yarra Park surrounding the MCG. Marquees, tents, BBQs or any other temporary infrastructure/equipment is NOT permitted in Yarra Park. Tailgating in Yarra Park is strictly prohibited.  

Yarra Park is an alcohol free public space.  

Yarra Park will be used for limited accessibility patron parking only and the safe entry and exiting of ticketholders.  

The MCC discourages congregating in Yarra Park in the lead up to and during the concerts to ensure safety and security.   

Getting to the MCG 

To ensure you are inside the MCG in time for the start of the concert, arrive on time and leave plenty of time for the entry process. 

Public Transport 

The MCG is easily accessible via public transport, including major train and tram lines. Plan your journey here. 

Via tram  

Trams 48, 70 and 75 all service the MCG: 

• Tram 48 - Hop off at stop #11 Jolimont Station / MCG.   
• Tram 70 - Hop off at stop 7C MCG / Melbourne Arena  
• Tram 75 - Hop off at Flinders St Station  

Low-floor trams operate on each tram line. Please check the tram timetable for further information here.   

Via train  

• Jolimont Station is the closest train station and is approximately a 5 minute walk to the venue.  
• Richmond Station is approximately a 9 minute walk to the venue.  
• Flinders Street Station is approximately a 20 minute walk to the venue.  

All train stations have a step-free entry and exit. Be advised that there is no elevator at Richmond or Jolimont Station, only ramps.  

The ‘G Train will be able to assist patrons from Jolimont and Richmond Stations.  

Via bus  

The bus route 246 stops on Punt Road, which is the closest stop to the MCG. 

Parking 

Car parking in Yarra Park is closed for general public parking for each of the Taylor Swift | The Eras Tour concert dates. 

A limited quantity of parking will be available to ticketholders with a current disability parking permit to pre-purchase via Ticketek. Parking passes will be $10.00 each and be limited to one per ticketholder with the requirement to show a current disability parking permit and concert ticket to staff on the gate to gain entry. There will be no accessibility parking available on a drive up basis on concert nights. 

Please note that parking in Yarra Park is on grass and will require ticketholders to travel through grassed areas to reach the gates of the MCG. 

Tailgating in Yarra Park is strictly prohibited. 

Alternative parking locations: 

• Wilson Parking - 11 Exhibition Street  
  • Parking from $11 
  • 14 minute walk to venue  
• Wilson Parking - 28 Flinders Street  
  • Parking from $10  
  • 16 minute walk to venue  
• Wilson Parking - Federation Square  
  • Parking from $12  
  • 18 minute walk to venue  
• Midcity Arcade Car Park 
  • Parking from $8  
  • 25 minute walk to venue 
• 202 Flinders Lane  
  • $16 flat rate  
  • 15 minute walk to venue  
• 34-60 Little Collins Street  
  • Parking from $5  
  • 20 minute walk to venue  
• 114 Flinders Street  
  • Flat rate of $18  
  • 15 minute walk to venue  
• Melbourne & Olympic Parks  
  • Eastern Plaza Car Park  
  • 17 minute walk to venue 
• On street parking
  •  Metered parking is available around Fitzroy Gardens, the Botanical Gardens and along the Yarra River.   

Above prices are correct as at the time of publication but are not controlled by the promoter and may need to be pre-booked.  

Drop off and Pick Up Zone 

ACCESSIBILITY PATRONS ONLY 
Corner Jolimont Street and Jolimont Terrace 

This location is for vehicles transporting persons with accessibility needs only. All other vehicles will be directed to Clarendon Street.  

Drop off: Vehicles can drop off passengers with accessibility needs at the corner of Jolimont Street and Jolimont Terrace. This is between Gate 1 and Gate 2 of the MCG. A disability parking permit or accessibility booking confirmation will need to be shown to the traffic controller upon entry to gain access to this area.   

Pick up: Only pre-booked accessibility taxis and private vehicles with disability parking permits will be allowed to pick up passengers from this location. Taxi drivers will need to show proof of their booking to the traffic controller in order to be allowed through the road closures. Patrons should anticipate some delays as it will take time to navigate the pedestrian and car traffic in the area post-event. 

ALL OTHER PATRONS
Clarendon Street (between Wellington Parade and George Street) 

This location is a pick up and drop off location for everyone, including taxis, rideshare and private vehicles. 

Patrons using this pick up and drop off location will need to cross Wellington Parade before making their way through Yarra Park to the MCG. It is approximately a 500m walk with an incline as you leave the MCG. Once patrons have entered Yarra Park, the ‘G Train – the free mobility shuttle service – will be available to assist those patrons with mobility issues.  

‘G-Train, Mobility Shuttle Service 

The ‘G-Train Mobility Shuttle Service will operate for the Taylor Swift | The Eras Tour concert dates.  

The service is free and accessible to patrons with mobility challenges. The ‘G-Train also features vehicles with wheelchair-friendly access. 

Pre-booking is not required; simply wait at a designated pick up point for the next available buggy. The service has pick up points from the following locations: 

• Richmond Station 
• Jolimont Station 
• Accessible Parking Area 

Wait times are expected to be around 8-10 minute intervals and on February 16, 17 and 18, the ‘G Train will operate from 2:30pm until 7:45pm and then will resume approximately 30-60 minutes post-concert, once it is safe to drive on the concourse again. The service is likely to conclude at 11:45pm.   

View The 'G Train map here. 

Scooters and Bikes 

Patrons are welcome to scoot or ride to the MCG, but for safety reasons must dismount before arriving onto the MCG’s external concourse.  

Scooters 

Two dedicated parking areas have been provided for scooters, one at the bottom of William Barak Bridge and one at the top of Yarra Park along Wellington Parade South. Be aware that you will not be allowed to enter the external concourse on a scooter or end your scooter journey if you dismount in an unofficial scooter parking area. 

Bikes 

There are bike racks scattered throughout Yarra Park, including near the Bus Turning Circle and opposite Gates 2, 3 and 6. Please be advised that any bikes chained to the fence around the concourse will be removed. 

Road Closures 

Roads subject to road closures include Brunton Avenue, Vale Street, Jolimont Street, Jolimont Terrace and Wellington Parade. 

ACCOR STADIUM 

There will be no activations or screens for live concert broadcasts in the parklands surrounding Accor Stadium. 

Congregating in Sydney Olympic Park precinct in the lead up to and during the concerts is discouraged to ensure safety and security. 

Getting to the venue 

Accor Stadium strongly recommends public transport as the most time-efficient way of getting to and from the concerts.  

Travel on all modes of public transport is included in the cost of your ticket. Simply show your ticket to staff when boarding services.  

Express trains and major event busses will run each night.  

Fans are urged to plan ahead and leave plenty of time to get to the show. Sydney Olympic Park will be very busy for these sold out concerts. 

Public Transport 

• Accor Stadium strongly recommends public transport as the best way to get to and from the concert. 
• With many additional trains and buses running to Olympic Park, and the cost of travel already included in your concert ticket, transport is the easiest way to get there. Simply show your ticket to transport staff when boarding. 
• For all the details you need to plan your trip visit transportnsw.info/taylor-swift-eras-tour 
• All tickets to Taylor Swift | The Eras Tour at Accor Stadium include entry and return travel on all public transport services including:  
  • Sydney Trains and NSW TrainLink Intercity services *Note International and Domestic Airport station access fee is not included 
  • Sydney Metro North West Line services 
  • Sydney Olympic Park Major Event Buses and regular route buses 
  • Sydney Ferries and Newcastle Transport ferries 
  • Sydney and Newcastle Light Rail services 
• Express and limited-stop trains will run approximately every 10 minutes from Central and Western Line stations to Olympic Park, with frequent return services after the show. From Olympic Park station, the stadium is a short 10-minute walk away. 
• Sydney Olympic Park Major Event Buses will run on all nine each night. Services will run every 5 to 20 minutes between 2:45pm and 6:40pm, depending on the route, timetables vary for weekday and weekend shows. Last return bus leaves Olympic Park at midnight each night. Visit transportnsw.info for maps and bus route details.  

Parking 

• Please note that parking in Sydney Olympic Park is expected to sell out.  
• If you must drive, pre-booking parking is essential.  
• Pre-book your parking through the SOPA website HERE
• If you have not pre-booked a space, do not drive on the night. There will be no parking available on site. You will need to catch public transport. 
• Patrons are strongly encouraged to take advantage of the additional public transport running to and from Olympic Park to avoid congestion. 
• Traffic will be heavier than usual on roads approaching and leaving the precinct so allow extra travel time. You can find real-time updates on traffic conditions at livetraffic.com. 
• Be aware that when leaving after the show, traffic will be very heavy. Expect to allow up to an hour additional travel time exiting car parks. 
• We ask you to respect our neighbours and avoid parking in the local residential areas of Newington and Lidcombe. Council rangers will be patrolling these areas and fines will be issued for illegally parked vehicles. 

Accessible parking at Sydney Olympic Park 

When using an accessible parking space, please display your Mobility Parking Permit to avoid fines. 

P1 car park 

Concert goers can pre-book a general parking space in advance and park their vehicle in a designated accessible parking space on the day. Individual accessible parking spaces cannot be pre-booked, they are provided under first in first served conditions. If the designated spaces are all taken, please park in the nearest empty un-marked parking space. You’ll receive further instructions once you have pre-booked your parking.  

P3, P4, P5 & P6 car parks  

To guarantee a car space, pre-book parking before your visit and use an accessible space on the day. Individual accessible parking spaces cannot be pre-booked, they are provided under first in first served conditions.  

Accessible shuttle bus 

Accessible low floor shuttle busses from P3, P4 and P5 car parks will run from 4pm until midnight.  

All P6 patrons will need to make their own way to the stadium along Murray Rose Avenue.  

Accessible drop off and pick up zones 

Patrons requiring a carer to drop off or pick up only can utilise the area along Dawn Fraser Avenue (access from Edwin Flack Avenue only). Please ensure your Mobility Parking Permit is on display while using these accessible zones. 

All other patrons must use the drop off zone along Australia Avenue opposite P6 car park. Patrons can be picked up after the concert from P6 car park with free entry after 10:30pm. Please visit SOPA for maps, road closures and more information. 

All patrons – drop off and pick up zones 

Drop off zone  

Patrons who are receiving a lift to Sydney Olympic Park can be dropped off in our designated area along Australia Avenue opposite P6 car park. 

Pick up zone 

Patrons can be picked up after the concert from P6 car park with free entry after 10:30pm. For the fastest exit from P6 car park, we advise patrons to plan their exit route to Silverwater Road via Bennelong Parkway onto Holker Street. From here, patrons can continue their journey home.   

Please visit SOPA for maps, road closures and more information. 

Taxi Rank & Rideshares 

• A dedicated drop off and pick up zone will be located on Australia Avenue between Murray Rose Avenue and Kevin Coombs Avenue.  
• Accessible car park shuttle services will start from 4pm on show days.  
• Accessible drop off and pick up zones 
  • Patrons requiring a carer to drop off or pick up only can utilise the area along Dawn Fraser Avenue (access from Edwin Flack Avenue only). Please ensure your Mobility Parking Permit is on display while using these accessible zones.
• Taxi ranks are located on Herb Elliott Ave external to the Pullman Hotel. Allow plenty of extra travel time on the roads. 
• For ride sharing, catch public transport to the first stop outside of the precinct to be able to connect with your ride share faster and avoid surge fares.

Venue Security

MELBOURNE CRICKET GROUND 

There will be a high level of security presence both in Yarra Park and within the MCG on each concert night.   

Patrons will be required to go through a security screening before entering the MCG and all ticketholders are encouraged to familiarise themselves with the conditions of entry in advance of the event. 

Emergencies 

In the event of an emergency, all patrons should follow directions from staff and if in affected areas, evacuate the stadium via the nearest exit.   

If in the Shane Warne Stand (seating sections 1 to 28), use ramps or stairs to exit the stadium or wait in nearest evacuation assembly point (each lift well) for a supported evacuation.   

If in the Ponsford, MCC Members’ Reserve or Olympic Stands (seating sections 29 – 57), use stairs to exit the stadium or wait in nearest evacuation assembly point (each lift well) for a supported evacuation.    

If on the arena floor, exit via Entrance C (large ramp) onto Brunton Avenue or if assistance is required, exit via small ramp used to get onto arena. Follow directions from staff and evacuate through the underground car park.    

Anti-Social Behaviour 

To notify stadium management on anti-social behaviour, please speak directly to a staff member or text 0409 117 621. You will receive a link via text message with a form to complete.  

Need Assistance? 

Staff are there to help, the stadium management team can be contacted during the concerts by: 

• Speaking directly to a staff member 
• Texting the MCG Anti-Social Behaviour text line 0409 117 621 
• Messaging the @MCG across Facebook, X, Threads, Instagram or TikTok 
• Emailing contactus@mcc.org.au 

ACCOR STADIUM 

NSW Police, security, and venue staff will be on-site throughout the event to assist you.  

Please report any unusual or suspicious behaviour, unattended items, and anti-social behaviour to stadium staff or police immediately or text 0419 403 360 for assistance. 

Smoking and Vaping

MELBOURNE CRICKET GROUND 

The MCG is a smoking and vaping free venue. Patrons found in breach of these regulations could be subject to eviction. 

ACCOR STADIUM 

• Smoking and vaping is prohibited except in designated smoking areas.  
• This includes electronic cigarettes (e-cig or e-cigarettes), personal vaporisers, electronic nicotine delivery systems, or other battery powered vaporisers. 
• For directions to these designated smoking areas, please see a stadium staff member.