We aim to deal with all complaints or feedback in a polite and courteous manner. We will deal with your complaint or feedback fairly and reasonably, having regard to all the circumstances. 

We respond to all complaints in writing (as required) and do our best to address complaints promptly. However, please note that where a matter requires further investigation, it may take longer for us to provide you with a response.

The Frontier Info inbox is monitored from Monday – Friday, 10am to 5pm AEDT/AEST, excluding public holidays.