Unethical secondary ticketing is when people buy tickets at face value and then resell them at inflated prices via non-artist approved methods and websites, thus denying real fans the chance to buy at face value. 

Ticket touts and unauthorised resellers use multiple payment cards, false identities and sophisticated computer programs (‘bots’) to buy up large amounts of tickets which they then offer for resale at highly inflated prices. 

Purchases made via unauthorised outlets and people may be considered fraudulent and may not grant you access to the shows. In addition, where you are not the original ticket purchaser, your rights relating to a refund where an event is rescheduled, postposed, or cancelled may be restricted, and you will not receive important communications from the official ticketing agency about rescheduled, postposed, or cancelled events. 

Some States and Territories have specific laws regarding ticket resales, including a cap on the resale ticket price, for further details visit the ACCC’s website and/or the consumer affairs body/department for your State or Territory.