When someone has tickets in their cart but has not yet paid for them, those tickets go into a hold status – known as 'dibs' – and the tickets are not available to other customers. The tickets remain on 'dibs' until the customer completes the ticket transaction or the ticket transaction times out or is abandoned.

If a customer’s ticket transaction is not completed, their tickets go back into the central system for the next customer to draw from. If there are a number of customers just 'looking' and not buying tickets, then further tickets may become available in the central system once that customer finishes 'looking'.

The Frontier Touring website and social media pages are updated immediately after the ticket allocation has been exhausted. Keep an eye out on those pages for the latest information on a particular show. If the show’s ticket allocation is not listed as sold out then we encourage you to keep trying to purchase tickets.