TOUR CANCELLED
Frontier Touring regrets to advise the cancellation of Supergrass’ Australian tour.
The band’s six-date run - which would have been their first Australian headline shows in twelve years - was postponed earlier this year, and remains unable to proceed due to the COVID-19 pandemic and subsequent ongoing Government restrictions on both travel and music events.
Frontier Touring and Supergrass thank fans for their understanding and support in these unparalleled times.
Please see below for show-specific refund information.
Monday 27 April - Metropolis Fremantle, Perth
Oztix will automatically refund the ticket price directly back to the credit card on which the order was purchased. It can take up to 7 - 15 working days for a refund to be processed back to the card. Please note, where applicable your ticket price will be refunded, however in line with our terms and conditions of sale Oztix retains the fees associated with your purchase for the services rendered when purchasing your ticket.
Wednesday 29 April + Thursday 30 April - The Forum, Melbourne
Due to the number of cancellations, Ticketmaster refund process is taking slightly longer than usual. You don’t need to do anything; they will issue a refund for your tickets onto the original credit card you used to buy your tickets. Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.
Please understand that given the extraordinary circumstances, Ticketmaster Fan Support teams are incredibly busy at the moment, so they encourage you not to contact them. Instead, you can find lots of information and answers to your questions in their information portal.
Tuesday 5 May - Enmore Theatre, Sydney
All purchased tickets will receive a full refund. Tickets purchased by credit or debit card will be refunded in full (including ticket insurance premium or refundable ticket purchase, if relevant) and patrons do not need to take any action. Patrons should allow approximately 20 working days for the refund to appear in their account.
If your credit or debit card has been permanently closed/cancelled or the card has expired, please supply us with updated bank details here within 3 business days since the date of this email in order to process your refund. If you do not provide correct details, we will be unable to refund your tickets.
Patrons who purchased tickets in an Agency using cash or EFTPOS will receive a full refund to a bank account. Please provide us with your bank accounts details here.
Wednesday 6 May - Waves, Wollongong
Refunds: You don’t need to do anything; your ticket(s) will be automatically refunded back to your credit card/PayPal account and Moshtix let you know when this has been done. It can take up to 3-5 business days for the funds to return to your account, however due to the number of cancellations, Moshtix refund process is taking slightly longer than usual. If your card details have changed, please wait for Moshtix to contact you directly regarding this.
Please understand that given the extraordinary circumstances, Moshtix Fan Support teams are incredibly busy at the moment, so they encourage you not to contact them. Instead, you can find lots of information and answers to your questions in their information portal at tixsupport.moshtix.com.au.
Thursday 7 May - The Fortitude Music Hall, Brisbane
Due to the number of cancellations, Ticketmaster refund process is taking slightly longer than usual. You don’t need to do anything; they will issue a refund for your tickets onto the original credit card you used to buy your tickets. Only the original credit card holder will receive a refund via the method outlined above. If you received your ticket(s) any other way, including via “Ticket Forward”, you will need to contact the original credit card holder for your refund.
